McDonalds is stealing your money!: Automatically Charges for More Expensive Option If Customer Doesnt Specify
A McDonald’s customer expressed frustration upon realizing that some chain locations automatically upgrade items to a large size if a specific size needs to be indicated during ordering.
This practice, which may result in customers paying more than they intended, sparked discussions about fast-food ordering protocols and the importance of transparent pricing and clear communication between businesses and patrons.
The Incident
Through a series of videos, TikTok user Reggie spotlighted a potentially widespread issue concerning automatic meal upgrades at McDonald’s.
One clip shows Reggie ordering a 10-piece McNuggets meal without specifying a size, leading to an automatic upgrade to a large with a caption that reads,
“This happens every day at multiple locations, padding profits by thousands.”
In a notably viewed audio-only video, a McDonald’s worker and manager confirm the policy, stating, “I mean, if you don’t say large, that’s just automatically what it’s going to do,” and “If the customers don’t specify what size, make it a large. That’s per my request,”.
Reggie counters with a past instance where he was informed that this shouldn’t be happening. This brings to light a potential discord between stated policies and actual practices in the fast-food chain.
//www.tiktok.com/@williarc1/video/7275025112712236331">//www.tiktok.com/@williarc1?refer=embed" target="_blank" rel="noopener">@williarc1♬ original sound – Reggie
https://www.tiktok.com/embed.js
Mixed Reactions from the Public
Viewers expressed varying opinions. Some sided with Reggie, believing there should be a default or a check-in place, with comments like, “I thought it was medium by default,” and
“If a customer doesn’t say which size, the employee should confirm which size.”
Another former employee said,
“Umm no if you don’t say large make it a medium I used to work at McDonald’s.”
Conversely, others felt the onus was on Reggie to clarify his order, arguing, “If you look at the window and it charges you more, you should address that before you pay,” and “they probably just assumed cuz you didnt say… dont think they are stealing.”
This divergence in opinion illustrates the wide array of customer expectations and experiences regarding fast-food ordering protocols.
Pricing Discrepancies: A Closer Look
The automatic upgrading incident at McDonald’s shines a spotlight on the notable impact pricing discrepancies can have on customers, especially considering the varied pricing of meals across different locations.
A resource like Mc-Menu highlights that a medium Big Mac meal’s average nationwide cost is $8.64, yet it fluctuates from $6.19 in Ohio to a staggering $11.79 in Massachusetts.
Considering these variances, automatic upgrades to larger meal sizes, which are invariably more expensive, can inadvertently cause customers to pay significantly more than they might have intended or budgeted for, sparking discussions on transparency and customer communication in pricing practices.
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Sources
- mcdonalds.com/us/en-us/full-menu.html
This article was produced and syndicated by Viral Chatter.
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